Go To The Dashboard
If you're interested in A/B testing the success of your campaigns, you can download your order history into a spreadsheet for analysis.
Set Your Filters
Before downloading any orders, you should filter out the ones that you want to analyze (if applicable.)
Filter info:
Method
API | Orders specifically sent via API. (Visit thanks.io/api for more info.) |
Campaigns | Orders automatically sent by thanks.io via 'Campaigns.' (Click Campaigns in thanks.io on the left.) |
Card Builder | Orders sent when you click the big, orange 'Send Now' button at the top left. |
Postcards sent via emailing send@thanks.io. | |
Zapier | Orders triggered via Zapier from your favorite software or CRM. |
Status
Reviewing | Initially, an order goes into 'Reviewing' which is the 1-Hour window allotted to you, the user, to review and have the opportunity to cancel before it's finalized, charged to your account, and sent to processing. |
Processing | When an order is sent/submitted to the printer, it will be in processing. This status typically does not persist for long and is typically only noticeable on larger orders. |
Fulfilled | Orders that were sent to the printer are Fulfilled. |
Printed | Set once we receive notification from the printer that an order is printed or printing. |
Shipped | After the printer has confirmed shipment or provided tracking info, an order is shipped and in transit. |
Cancelled | If you cancel an order during the 'Reviewing' period, the orders final status is Cancelled and funds are returned to your credit balance. |
Failed | Orders that have failed due to technical errors. |
Date
Choose a range to filter. You can download up to 30 days of historical orders at a time.
Choose Your Download Type
Once your filter is applied, choose a download option to save a csv sheet to your device.
Order History Summary - Useful for Accounting/High-Level analytics.
Downloads only summary information including:
Order ID, Subaccount ID
Type, Size, Message
Method
Status
QR URL
Total Nr. Recipients
Total Cost
Total Nr. QR Scans
Individual Statuses
Created Date
Order Details - useful for troubleshooting or analysis.
Downloads each individual recipient's data including:
Recipient info (Name, Address, City, St, Zip/Postal, Country, Email, Phone, Custom1/2)
Individual Recipient Nr. QR Code scans
Message
Order ID
Type, Size
Method
SubAccount ID