New User Guides
High Level Feature Explainers
Thanks.io Dashboard
All the main pages are here.
Automation
Automated Direct Mail is Best Direct Mail
Marketing Tools
Features to help you scale as needed.
Account / Settings
Set your defaults and preferences
Why don't you offer EDDM? It's cheaper don'cha know??
What countries are not available for "international" mailing?
thanks.io Affiliate Program
Is the handwriting real?
Can I edit an order?
Does thanks.io work in Canada?
What is the delivery time estimate?
Do prices include postage?
How do I cancel my account?
What is the card stock/weight?
Do you use recycled paper?
The colors are wrong on my mailer!
Contact Us
Thanks.io Dashboard
Mailing Lists
Mailing Lists hold recipients and their mail merge data/variables.
Message & Handwriting Templates
Message templates are written ahead of time for purposes of automation and convenience.
Image Templates
Image templates are the primary mailer design you wish to send.
Orders, Billing & Reporting
How to view order details, proofs, & reports.
Orders, Billing & Reporting
View/Download Billing History & Reports
Account Recharge & Credits
How To Track Orders
How To Cancel An Order
Where are my mailer proofs or previews?
When do orders ship?
My card was delivered with smudges, what gives??
Why does my order status say error?
How does thanks.io handle duplicate orders?